Q - What triggers the sync to DSS?
A - Marking the field DSS Sync: "Sync to DSS" will record for syncing to DSS. This field is found on the Session, Case and Contact.
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A - The New button on the related list creates one individual record at a time for the Client Assessment, whereas the New Client Assessment button creates both the Client Goals and Client Circumstances record at once.
Q: If the Gender Terms was were not added to the package does it not included in the sync to DEX if ever I select [I/They] use a different term, then the gender term is Shemale?
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Also, this will only apply if [I/They] use a different term is selected. If a different value was selectedis specified, Dynamic Form will hide the Gender Terms Field to match it to the behavior on the DEX.
Q: what causes the error "Case ID already exists"?
A. The error "Case ID already exists" means that the Case was already synced to dex and has an existing Case ID however the Case was resynced again but the Case ID has been deleted. When the batch case sync runs it will try to create an ID and populate the Case ID field that is blank or empty but because the Case ID has existed on the DEX already it will throw that error on the Case with the deleted Case ID that they are trying to resync.
To avoid that kind of Error they need to;
only update the fields in the Case record that need to be updated and DO NOT delete the Case ID then;
update the DSS Sync field to Sync To DSS
when no mandatory fields are failing but only need to resync;
update ONLY the DSS Sync field to Sync To DSS
Common Errors when Syncing with DSS
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