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Send Communication via SMS (Twilio) Data and Config

In sending SMS to students, parents, and carers, Twilio has been utilized as the platform for sending SMS.

TWILIO Set up

1. Log in to your Twilio Account.

2. On the console page, go to the Account Info.

3. Set your Twilio Phone Number to the School Account record.

4. In your Twilio Account, select which country you would like to send the SMS to.

Twilio Account console page > Messaging > Settings > Geo Permission

Please make sure the Country has been set up in the Company information.

Here are the country codes of the different countries

{"US":"+1","CA":"+1","GB":"+44","AU":"+61","FR":"+33","DE":"+49","IN":"+91","CN":"+86","JP":"+81","BR":"+55","RU":"+7","ZA":"+27","MX":"+52","IT":"+39","ES":"+34","KR":"+82","AR":"+54","CL":"+56","NZ":"+64","NL":"+31","BE":"+32","SE":"+46","CH":"+41","AT":"+43","DK":"+45","FI":"+358","NO":"+47","IE":"+353","PT":"+351","GR":"+30","IL":"+972","TR":"+90","EG":"+20","NG":"+234","KE":"+254","PK":"+92","ID":"+62","MY":"+60","SG":"+65","TH":"+66","VN":"+84","PH":"+63","SA":"+966","AE":"+971","IR":"+98","IQ":"+964","AF":"+93","BD":"+880","LK":"+94","MM":"+95","NP":"+977","HK":"+852","MO":"+853","TW":"+886","KH":"+855","LA":"+856","MN":"+976","UZ":"+998","KZ":"+7","UA":"+380","PL":"+48","CZ":"+420","HU":"+36","SK":"+421","HR":"+385","SI":"+386","BA":"+387","RS":"+381","ME":"+382","MK":"+389","BG":"+359","RO":"+40","IS":"+354","MT":"+356","CY":"+357","LU":"+352","LI":"+423","MC":"+377","SM":"+378","AD":"+376","VA":"+39","BZ":"+501","GT":"+502","SV":"+503","HN":"+504","NI":"+505","CR":"+506","PA":"+507","CU":"+53","JM":"+1-876","TT":"+1-868","BB":"+1-246","BS":"+1-242","LC":"+1-758","GD":"+1-473","VC":"+1-784","AG":"+1-268","DM":"+1-767","DO":"+1-809","HT":"+509","VE":"+58","CO":"+57","PE":"+51","BO":"+591","PY":"+595","UY":"+598","SR":"+597","GY":"+592","EC":"+593","FJ":"+679","PG":"+675","SB":"+677","VU":"+678","NC":"+687","PF":"+689","WS":"+685","TO":"+676","TV":"+688","FM":"+691","MH":"+692","KI":"+686","NR":"+674","PW":"+680","CK":"+682","NU":"+683","TK":"+690","TL":"+670","BN":"+673","BT":"+975","MV":"+960","KP":"+850","JO":"+962","KW":"+965","LB":"+961","OM":"+968","QA":"+974","SY":"+963","YE":"+967","AM":"+374","AZ":"+994","GE":"+995","KG":"+996","TJ":"+992","TM":"+993"}

5. Create External System Connection

Go to the External System Connection tab and click New.

• Account SID = Twilio account’s Account SID

• Active = true/checked

• Domain = https://api.twilio.com/2010-04-01/Accounts

• Educational Institution = Account record (from step 3)

• External System Connection = Twilio

• Token = Twilio account’s Auth Token

Note: After saving, the Token and Account SID will be emptied and it will create a PosiEd External record in Custom Settings and populate the Account ID. This can’t be viewed in a Production Org, only in a Scratch Org.

After setting up Twilio, you can now send communication via SMS in the Attendance Management (Day Attendance Component).

The student record should have a Mobile Phone value.

• Go to App Launcher and search for Attendance Management (Day Attendance Component)

• Tick or select student; click the Send Communication button and select SMS.

• Click Next and it will be redirected to the SMS form. Fill in the necessary details and send. Afterwards, a message will be sent to the student/parent/carer.

Student Record Setup for Day Attendance Management

The student’s name will be displayed if there is a Start Date and End Date, or if today's date falls within the Start Date and End Date of the student; otherwise, it won't display.

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