Send Communication via SMS (Twilio) Data and Config
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To send SMS successfully, you must create a Twilio account. Once you have created your Twilio account, please ensure that you add your phone number to your Account Record.
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Create External System Connection
Token = auth token from Twilio
Account SID = account sid from Twilio
Domain URL In sending SMS to students, parents, and carers, Twilio has been utilized as the platform for sending SMS.
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TWILIO Set up
Log in to your Twilio Account.
On the console page, go to the Account Info.
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Create External System Connection
Go to the External System Connection tab and click New.
Account SID = Twilio account’s Account SID
Active = true/checked
Educational Institution =
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Account record (from step 3)
External System Connection = Twilio
External System = Twilio
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Token = Twilio account’s Auth Token
Set your Twilio Phone Number to the Parameter 1 field in the External System Connection.
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In your Twilio Account, select which country you would like to send the SMS to.
Twilio Account console page > Messaging > Settings > Geo Permission
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Please make sure the Country has been set up in the Company information.
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Here are the country codes of the different countries
{"US":"+1","CA":"+1","GB":"+44","AU":"+61","FR":"+33","DE":"+49","IN":"+91","CN":"+86","JP":"+81","BR":"+55","RU":"+7","ZA":"+27","MX":"+52","IT":"+39","ES":"+34","KR":"+82","AR":"+54","CL":"+56","NZ":"+64","NL":"+31","BE":"+32","SE":"+46","CH":"+41","AT":"+43","DK":"+45","FI":"+358","NO":"+47","IE":"+353","PT":"+351","GR":"+30","IL":"+972","TR":"+90","EG":"+20","NG":"+234","KE":"+254","PK":"+92","ID":"+62","MY":"+60","SG":"+65","TH":"+66","VN":"+84","PH":"+63","SA":"+966","AE":"+971","IR":"+98","IQ":"+964","AF":"+93","BD":"+880","LK":"+94","MM":"+95","NP":"+977","HK":"+852","MO":"+853","TW":"+886","KH":"+855","LA":"+856","MN":"+976","UZ":"+998","KZ":"+7","UA":"+380","PL":"+48","CZ":"+420","HU":"+36","SK":"+421","HR":"+385","SI":"+386","BA":"+387","RS":"+381","ME":"+382","MK":"+389","BG":"+359","RO":"+40","IS":"+354","MT":"+356","CY":"+357","LU":"+352","LI":"+423","MC":"+377","SM":"+378","AD":"+376","VA":"+39","BZ":"+501","GT":"+502","SV":"+503","HN":"+504","NI":"+505","CR":"+506","PA":"+507","CU":"+53","JM":"+1-876","TT":"+1-868","BB":"+1-246","BS":"+1-242","LC":"+1-758","GD":"+1-473","VC":"+1-784","AG":"+1-268","DM":"+1-767","DO":"+1-809","HT":"+509","VE":"+58","CO":"+57","PE":"+51","BO":"+591","PY":"+595","UY":"+598","SR":"+597","GY":"+592","EC":"+593","FJ":"+679","PG":"+675","SB":"+677","VU":"+678","NC":"+687","PF":"+689","WS":"+685","TO":"+676","TV":"+688","FM":"+691","MH":"+692","KI":"+686","NR":"+674","PW":"+680","CK":"+682","NU":"+683","TK":"+690","TL":"+670","BN":"+673","BT":"+975","MV":"+960","KP":"+850","JO":"+962","KW":"+965","LB":"+961","OM":"+968","QA":"+974","SY":"+963","YE":"+967","AM":"+374","AZ":"+994","GE":"+995","KG":"+996","TJ":"+992","TM":"+993"}
Note: After saving, the token Token and account Account SID will be emptied and it will create a PosiEd External System record in custom settings and populate the token and account ID
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Custom Settings and populate the Account ID. This can’t be viewed in a Production Org, only in a Scratch Org.
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After setting up Twilio, you can now send communication via SMS in the Attendance Management (Day Attendance Component).
The student record should have a Mobile Phone value.
Go to App Launcher and search for Attendance Management
Tick or select student; click the Send Communication button and select SMS.
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Click Next and it will be redirected to the SMS form. Fill in the necessary details and send. Afterward, a message will be sent to the student/parent/carer.
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Here’s the documentation on how to set up the SMS template.