Product Licence Agreement with Support Policy

Our Product Licence Agreement and Support Policy outlines the terms for using our products. It also covers the type and nature of support we provide. Please note this document is updated from time to time.

 

Current version: 1.8

Product Licence Agreement (last updated 6 May 2024)

Support Policy (last updated 16 September 2024)

Changes made in this version

Removal of Support Limits section; removal of the 10 ticket quota per calendar year, meaning customers can submit tickets without limitations per calendar year. Normal scope terms and conditions still apply.