FAQs - Ashtix

Q. Some of my events in Humanitix are not syncing to Salesforce and I can't see why?

A. Events can sometimes be shared between Humanitix accounts. Events that you don't own directly cannot be synced to Salesforce at this time.

Q. What is the matching logic for checking for existing contacts

A. The app matches on the email address. If there are multiple matches it checks for first name, last name and mobile number. The contact with the most matches is the one we choose.

Q. Can we sync other contact information such as phone number and address to salesforce?

A. Mobile number is saved on the HTix Ticket object, and you can use Process Builder within Salesforce to use it to update the Contact. At this point in time address is not synced, however it may be included in future.

Q. Why am I getting an error during syncing for "Failed to Sync Event"?

A. Check that the user account in Salesforce that is being used for the sync is ticked as a Marketing User, so that they have access to Campaigns. If that is correct, check whether you have any validation rules or required fields on Accounts, Contacts or Campaigns that might block a record being created in Salesforce.