Gift Refund is where you are allowed to refund donations. Most of the donation process will be reflected in the Gift Transaction. In the Gift Transaction, you can create a gift refund record that will be reflected in the Gift Refund object.
In the Gift transaction, go to the Related list and locate Gift Refund.
Click New to create a Gift Refund record.
When New is clicked a form will display. Fill in the necessary details, and afterwards, click Save.
After saving, a Gift Refund will be recorded which will be reflected in the Gift Refund object.
To process a refund, go to Gift Refund.
Choose the record that you want to process a refund.
Click the Refund Payment and a message will display confirming that the refund is successful.