Gift Refund is where you are allowed to refund donations. Most of the donation process will be reflected in the Gift Transaction. In the Gift Transaction, you can create a gift refund record that will be reflected in the Gift Refund object.
In the Gift transaction, go to the Related list and locate Gift Refund.
Click New to create a Gift Refund record.
When New is clicked a form will display. Fill in the necessary details, and afterwards, click Save.
After saving, a Gift Refund will be recorded which will be reflected in the Gift Refund object.
In the Gift Refund record page click the Refund Payment to process the refund.
Afterwards, a message will display confirming that the refund is Successful.
For every successful refund, a Gateway Transaction (Refund) is created and linked to the Gift Refund record. If the refund fails, a PosiPay Log is created containing the details of the error.