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Customer request is received - we encourage customers to use through our Suggest a new feature form so it distinguishes it from a bug ticket
Our team forwards it to our product manager for consideration. It is their decision whether or not to include the feature on the product roadmap
In some cases, we offer the client the opportunity to pay for the enhancement. If they are interested, we will:
ask our team to provide an estimation of time required (from initial scoping to QA)
a quote will be prepared and emailed to the client for approval
If the client agrees to the quote, we will provide an estimated timeframe to complete the work and the client will receive an invoice for the work prior to the work starting