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For our terms and conditions relating to our customer support, please consult our Support Policy located at the back of our Product Licence Agreement.

FAQs

New to our Support Portal? Find the answer you are looking for hereGot a support request? Visit our support portal now.

FAQs

We launched our support portal in November this year, so we’ve compiled some commonly asked questions to get you started.

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titleWhat kind of support does Posimente provide?

Support for Posimente products is available to licence holders, focusing on these areas:

  • product features which do not operate as per our knowledge base documentation, for example errors or bugs encountered when accessing our product

  • general requests to clarify certain product features or where information is not available on the knowledge base

  • general enquiries such as how to contact accounts, navigating our knowledge base etc

We encourage all clients to review our Support Policy located at the back of our Product Licence Agreement.  

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