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If you have a Posimente product licence subscription, you have access to customer support via our Support Portal. You can submit a request for technical help, provide feedback, search our knowledge base and more. All licence subscription holders are invited to the Portal to create a free account. If you are a customer and would like to add staff to the Portal, please email our support team.
For our terms and conditions relating to our customer support, please consult our Support Policy located at the back of our Product Licence Agreement.
FAQs
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Support for Posimente products is available to licence holders, focusing on these areas:
We encourage all clients to review our Support Policy located at the back of our Product Licence Agreement. |
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No. AlphaSys will work with us to resolve your issue and then close the ticket. For all future enquiries, please log a support request through our support portal. |
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Yes. As Posimente is a separate company, we will need your authority to access your Salesforce org should this be required to resolve an issue. |
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Please note this also applies if the ticket is submitted by AlphaSys on your behalf. |
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No, we do not provide managed services therefore we encourage you to speak with AlphaSys regarding your requirements. In addition to our support outlined in question 1, we offer paid support for individual services such as product enhancements - we will provide you a quotation. |
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Our support team cannot action the request because it falls outside of our support scope but we may suggest alternative ways to address the issue. For example, if we suspect the issue is related to user access permissions we would recommend consulting with your Salesforce Admin contact (such as AlphaSys support) |