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We encourage you to review our Support Policy (included as part of our Product Licence Agreement), which outlines the our support scope and limitations.
Here are some key aspects for your information:
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We generally offer support for product versions released within the last two years (or the product version that is the most recent release of that package), however we may request the customer upgrade to a later version if we identify the issue has been resolved in a subsequent release.
Please note
Feature Requests
We accept feature requests anytime through our Support Portal form, which get forwarded to our Product Manager for review.