FAQs - Reconciliation and ABA Batch
- Posimente
Before looking up the FAQs, make sure you check which Version of ProntoPayments you are using.
Go to the ProntoPayments Settings tab and look under the Global Settings>Version enabled.
Nonprofit Version:
Q - Why doesn't my Opportunity show in the New ABA Batch- Add Opportunities page?
A. Opportunities of Status that are not "Closed Won/Lost", i.e Pledged/Prospecting and also have had less than the specified number of Failed Payment Transactions (in PP Settings) will not show on this page. Also there should not be a value in the field "PP Payment Batch".
Q - What happens to an Opportunity if the Payment failed?
A. The Opportunity status will remain as Pledged and the status of the Payment Transaction will be updated to Failed.
Q - After a payment has failed, can we retry processing it?
A. Yes, you can retry up to the set number of times specified in PP Settings. You will need to manually delete the PP Payment Batch reference from the Opportunity before re-adding it to a new Batch.
Commercial Version:
Q - Why doesn't my PPayment record show in the New ABA Batch- Add PPayments page?
A. PPayments of Status Pending will show on this page. Also there should not be a value in the field "PP Payment Batch".
Q - What happens to a Subscription if the Payment failed?
A. The Subscription will remain mostly the same, however the date of next Payment and End Date will be shifted +1 day, and the status of the PPayment Transaction also remain the same, however the No. of Tries field will be updated to +1. Once the No. of Tries reaches 3, it will auto Close the Subscription.
Q - After a payment has failed, can we retry processing it?
A. Yes, you can retry up to 3 times. You will need to manually delete the PP Payment Batch reference from the PPayment before re-adding it to a new Batch.